Privacy Statement

Information we collect and how we use and share it

We collect personal information directly from you, about you from other persons/entities/online channels, and automatically as you use our website, mobile application or other AMIANA-branded digital channels, and through services available at AMIANA-branded properties (such as AMIANA Connect Wi-Fi). We provide more detail in the sections below. In particular, we collect and use information about you if you (or someone on your behalf) makes a reservation to stay at an AMIANA-branded hotel or property offered through IHG reservations, participate in one of our loyalty programs such as AMIANA® One Rewards, or interact with us through our corporate site, mobile app or other AMIANA-branded digital channels. You do not have to provide us with your personal information in order to use our website or mobile app; however, in some cases we may not be able to provide services to you without your personal information (for example, we would not be able to complete a requested booking or enroll you in our rewards program). To learn more about how we collect, use and disclose your information, and how you can opt out, please click the relevant section below.

If you make a reservation or stay at an AMIANA-branded hotel

Information we collect:
Directly From You: We collect information from you when you make a booking through our reservation system, stay at an AMIANA-branded hotel, or respond to a survey. Information collected during the reservation and your stay may include:

• Your name, email address, home and business address, phone number, nationality and payment card information; for some reservations we may also collect national ID/passport information on behalf of the IHG-branded hotel where this is required by the hotel to comply with applicable local laws or by the hotel’s local policies.
• Information relating to your membership in one of our services or programs or those of our program partners such as your IHG® One Rewards number or airline frequent flier number; and
• Information such as stay and room preferences made during your reservation such as your preferred room type and specific requests to the hotel.

If you provide personal information to us about other persons when making a booking or during your stay, for example, family members or colleagues, we ask you to make sure they are happy for their personal information to be disclosed with us and to direct them to read this Privacy Statement if they want to find out more about how we use their information.

From AMIANA-branded properties: We receive information about your bookings and stays from AMIANA branded hotels including those you booked directly with the property. The information we receive includes names of those included on the booking, dates of your stay, number of adults and children staying, rate detail, room type, board type/meal plans and purchases made during your stay.

From Other Sources: We also collect reservation information about you from other persons/entities, including, travel agents, websites not owned and operated by AMIANA, persons booking on your behalf (e.g., a family member, company representative), your employer, or other entity. We may obtain information about you from social media pages; for example, if you make a comment on IHG’s social media page or if you comment about IHG on a public social media feed. We use this information to improve our services to you and to other customers.

Automatically: We collect information about you automatically as you use our website, mobile app, our social media sites, interact with our other digital channels, and, in some instances, when we correspond with you through email. In these instances, information such as your country information, internet protocol (“IP”) address, device ID, medial access control address, your interactions with these channels, and other characteristics about your system or device may be automatically collected. This information is collected for functional purposes and to improve your experience when using these services. This information may also be used for fraud prevention, aggregated trend and statistical analysis, and for showing you more relevant advertisements and messages. More information on these practices can be found in the Using our websites, mobile applications, and other technologies section below. We do not typically associate an IP address with your IHG® One Rewards profile.

Who we disclose your information with: We disclose your reservation information as follows:

• AMIANA-Branded Properties: We disclose your reservation information with the property you are staying at to fulfill your reservation and for properties to communicate with you regarding your stay. This includes information such as name, email address, dates of your stay, payment information, passport/national ID information where this is required by the hotel, and AMIANA® One Rewards information such as your member tier, and length of membership.
• Service Providers: We will disclose your information with service providers to provide services related to our business, to help us improve our products and services and to detect and prevent fraud. For example, we might use a service provider or a service provider’s product for the purposes of market research and data analytics, to gather information necessary to resolve payment disputes, to communicate with you and serve advertisements through their platforms or on other websites or platforms. In certain instances, subject to local consent requirements, our service providers may also assist us with various marketing campaigns. These companies are authorized to use your personal information only as necessary to provide these services to us.

We also disclose your stay information with other entities, which may include law enforcement, professional advisors, and other persons, in circumstances such as:

• when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or AMIANA property;
• when disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process; or
• in the event of a merger, asset sale, or other related transaction.